Shipping policy
Shipping Policy
United States (USA) Domestic Shipping
We are delighted to offer USPA and UPS as our domestic shipping carrier. Due to increased demand, standard shipments may be delayed.
International Shipping
We offer USPS and UPS as our international shipping carriers. International orders may be subject to additional shipping charges based on the end country’s taxes, tariffs and duties. Shipping rates for international orders will be calculated at checkout.
All international orders placed through UPS may require a signature upon receipt. Most countries can choose Standard or Express. Note that UPS does not consider weekends and holidays business days.
Please be aware that shipping charges do not include international customs, duties, tariffs, or broker taxes. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your destination country for information about any applicable taxes or value limit in order to clear customs.
Packages may be held at the local sorting facility until customs are paid. Customs fees may be applied after the package is received.
All shipments to APO, FPO, and DPO addresses are considered domestic shipments that are transferred and sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
We are not responsible for refunds if:
- Packages are refused due to high duties and taxes.
- Packages are not picked up by the recipient at the local holding facility.
- Packages can not clear customs because of restrictions.
- Items that are missing because they are confiscated by Customs.
- Inaccurate or incomplete shipping address.
Third Party Services and Forwarding
We are not responsible for packages being delivered by third-party shipping agencies as well as the contents or the delivery once it has arrived at its original destination.